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Return Information

Can I make changes to an order that I have already placed?

  • We try to pull orders for shipping (see shipping timelines here) as soon as possible once they have been placed; that being said, as soon as you realize you need to change something about your order, please email us at sophie@shopsimplythebest.com.
  • STB IS NOT RESPONSIBLE FOR PACKAGES LOST / STOLEN UPON DELIVERY.

What is your return policy?

  • CLEARANCE ITEMS ARE FINAL SALE. (This means any items marked as 'CLEARANCE' or any items 30% or more marked off.)
  • FACE MASKS ARE FINAL SALE.
  • CANDLES & FRAGRANCES ARE FINAL SALE.
  • STB IS NOT RESPONSIBLE FOR DAMAGES TO ITEMS AFTER THEY HAVE BEEN PURCHASED AND WORN / USED.
  • From the date you receive your package, you have 2 weeks to postmark it back to/return it back to STB in order to receive a full refund for your items. Unfortunately, as our stock moves quickly, we cannot guarantee a refund after that.
  • If your items have been used, damaged, or worn, they will not be refunded.
  • If your package or merchandise is damaged upon arrival, please take a photo and contact us immediately at sophie@shopsimplythebest.com.