Can I make changes to an order that I have already placed?

• We try to package our orders as soon as possible once they have been placed; that being said, as soon as you realize you need to change something about your order, please email us at sophie@shopsimplythebest.com.
• STB IS NOT RESPONSIBLE FOR PACKAGES LOST / STOLEN UPON DELIVERY.

What is your return policy?

• CLEARANCE ITEMS ARE FINAL SALE.
• FACE MASKS ARE FINAL SALE.
• CANDLES & FRAGRANCES ARE FINAL SALE.
• From the date you receive your package, you have 2 weeks to postmark it back to/return it back to STB in order to receive a full refund for your items. Unfortunately, as our stock moves quickly, we cannot guarantee a refund after that.
• If your items have been used or worn, they will not be refunded.
• If your package or merchandise is damaged upon arrival, please take a photo and contact us immediately at sophie@shopsimplythebest.com.