Can I make changes to an order that I have already placed?

• We try to pull orders for shipping (see shipping timelines here) as soon as possible once they have been placed; that being said, as soon as you realize you need to change something about your order, please email us at sophie@shopsimplythebest.com.
• STB IS NOT RESPONSIBLE FOR PACKAGES LOST / STOLEN UPON DELIVERY.

What is your return policy?

• CUSTOM PIECES ARE FINAL SALE. They cannot be returned/exchanged.
• STB ORIGINALS ARE FINAL SALE. They cannot be returned/exchanged.
• CLEARANCE ITEMS ARE FINAL SALE. (This means any items marked as 'CLEARANCE' or any items 30% or more marked off.)
• FACE MASKS ARE FINAL SALE.
• CANDLES & FRAGRANCES ARE FINAL SALE.
• STB IS NOT RESPONSIBLE FOR DAMAGES TO ITEMS AFTER THEY HAVE BEEN PURCHASED AND WORN / USED.
• From the date you receive your package/make your purchase in-store, you have 2 weeks to postmark it back to/return it to STB in order to receive a full refund for your items. Unfortunately, as our stock moves quickly, we cannot guarantee a refund after that.
• If your items have been used, damaged, or worn, they will not be refunded.
• If your package or merchandise is damaged upon arrival, please take a photo and contact us immediately at sophie@shopsimplythebest.com.